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AI Copilot for Technical Support Calls

Arcus transcribes your meeting in real-time, searches your codebase, and gives you answers while you're still on the call.

Live transcription
Code search
CRM context
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Arcus · Active Call · 4m 12s
Live Transcript
Arcus AI Agent

How Arcus Works

From call start to resolution in four steps — Arcus has every moment covered.

Reduce Resolution Time From Days to Minutes

Faster Resolution
Arcus surfaces the right context, docs, logs, and past fixes in real time.
Fewer Engineering Escalations
Support teams solve more issues without waiting on engineering.
Greater Support Capacity
Handle more complex tickets without scaling headcount linearly.

Experience That Gives Your Team Back Their Time

Raise the standard for customer calls by delivering instant, proactive, and effortless support.

AlexWe're seeing 401 errors after the migration...
YouCan you share what changed?
AlexWe rotated the signing secret and updated IPs...
Live · 3m 42s

Live Transcription

Real-time, speaker-attributed call transcription for Zoom and Google Meet, with 95%+ accuracy.

lib/webhooks.ts
244 const payload = req.body;
245 const sig = req.headers['stripe-signature'];
246
247 event = stripe.webhooks.constructEvent(
248 payload, sig, process.env.WEBHOOK_SECRET
249 );

Codebase Search

The only support tool that searches your actual GitHub source code during the call — not just docs.

GitHub

constructEvent() in lib/webhooks.ts:247

Jira

STRP-892: Webhook 401 — resolved by IP re-whitelist

AI

Idempotency keys expire after 24h, duplicate events dropped

AI Suggestions

Context-aware answers surfaced in real time from code, tickets, and docs — powered by Claude.

Similar Issues
STRP-892
Webhook 401 after IP rotation
Resolved
STRP-741
Signing secret mismatch on deploy
Resolved
STRP-683
Webhook timeout under high load
Resolved

Ticket History

Instantly surface similar resolved issues from Jira, Zendesk, and Linear during the call.

Works With Your Existing Stack

Arcus connects to the tools your team already uses — no new workflows required.

GitHub
Zoom
Google Meet
Jira
Zendesk
Salesforce
Linear
Notion
Slack
GitHub
Zoom
Google Meet
Jira
Zendesk
Salesforce
Linear
Notion
Slack

The Right Context, Every Time

Arcus understands your codebase the way your best engineer does — because it actually reads it. Before your call starts, Arcus has already indexed your repos, documentation, and past incident resolutions into a local knowledge base using Arcus' fast 3-layer context engine. No manual tab-switching or generic answers. Just precise, source-grounded responses.

Git repositoriesConfluence & Notion docsJira & Linear ticketsSalesforce & HubSpot CRMSlack threadsRunbooks & SOPsStack Overflow teamsCustom knowledge bases

Start Automating Your Support Today

Boost resolution speed and satisfaction with AI-driven support that works silently in the background.